Policies

The idea of service is extremely important to us, and so the following notes explain a few of our company policies. The text has been prepared in the light of industry 'best practise' expectations.

It is Company policy to provide fast and responsive Customer service. We go to great lengths to ensure Customers are happy – emails and any concerns are dealt with promptly.
Contacting us
Alcolim.com can be contacted through the means described on the Contact page. Our aim is to help you with your health and to relieve your stress - not add to the challenges that you face in life. If you have any concerns about your products, your order, or the appropriateness of a product, feel free to email our Customer Service Team. We will be delighted to help you.

Privacy
We fiercely protect the privacy of Customers. Your details will never be revealed to any third party. Your email will never be shared, or sold.

Electronic Payment
We take security issues very seriously, so all credit card and invoicing/shipping details are encrypted (scrambled) and transmitted electronically via SSL technology to ensure total privacy and prevent interception. Alcolim.com does not store your credit card information, and nor do we have any access to your payment details.
All your credit card information and purchase details are highly confidential and absolutely no information, is sold to, or shared with any other party.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

Supplementation
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about.

Refund Policies
We are dedicated to offering you first class service. If your order arrives in unsatisfactory condition, simply return the item(s) within 30 days of receipt for a full refund, or replacement.  It's a no hassle, no worries philosophy that helps to ensure 100% satisfaction when you shop with us.

If the return is the result of our error, the cost of the return shipping is free. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Once your return has been received, we will issue the refund within 3 working days.
All returns must be in brand new condition; if the product has been opened, used, defaced or damaged in any way, other than accidental damage in transit, it will not be eligible for a refund.

Complaint
We aim never to generate the need for complaint. However, should such need arise, you should email the customer services manager stating your name, invoice number (from your receipt) and a contact mail address or telephone number. It would also be helpful if you could outline the nature of the problem that you would like us to address so that we can do so in an efficient and timely manner.

Currencies
Conversion rates are taken daily from the US stock exchange. These rates are intended as an indication of conversion rate only, and may be billed at the rate current at the time of transaction. The variation should be slight, if this occurs at all.

Shipping
Orders are dispatched each business day.
The cost of postage includes only the postage; we do not charge for handling, materials & labour. 
 
Once we have received your order, we endeavour to despatch your goods the same day. In the UK, delivery is carried out by Royal Mail, using First Class mail. Anticipated delivery time will normally be 2-5 working days for UK deliveries. International deliveries will be sent by airmail, though for obvious reasons delivery dates will vary according to the postal system of the country in which you live.
In the unlikely event that the product that you have ordered is temporarily out of stock, we will contact you at the soonest opportunity. We will email you with our best estimate of the date by which you can expect to receive delivery. If at any point you wonder about the progress of your order, get in touch with our despatch department at the mail address provided below.
Online we accept payment by Visa and Mastercard. Details are presented at the Checkout.

Customs

Some countries charge duties/customs on imported goods. Alcolim.com is unable to take any responsibility for these charges, or advise what they may be. Please check with your customs department if you have any concerns. We also have no control over how long your parcel will take to clear your Customs.